Terms of Service
Each order you place is a legally enforceable contract. If you fail to pickup your order, you are still obligated to pay for the items you order.
We will inspect and pack all orders prior to distribution. In the event that product gets damaged during packing, we will work directly with the customer to come up with a satisfactory solution.
Our goal is to provide the highest quality produce, and we require our producers to deliver market-grade products. The customer understands that since our farmers do not use pesticides or herbicides, fruits and vegetables may not look "perfect". This is part of the joy of creating a more connected local food system.
In most cases, we are typically unable to offer refunds. In the rare case that a product is found to be unsatisfactory the Food Hub will offer replacement items and work directly with you to come up with a satisfactory solution.
You may use our Contact Us form to communicate any problems with your order.
All orders submitted must be paid for; refunds are not available if you forget an item at the pick-up site, or forget to get your order entirely.